Frequently Asked Questions

What is Giclee?
Giclee comes from the French word meaning literally to squirt. Pronounced "jheeclay", it is a sophisticated inkjet printing method which refers to the process in which the ink is laid down on the paper.

The Giclee prints on sale in this website are digital scans of Sue's original artwork, made using high-resolution digital files and inkjet printers which "spray" tiny droplets of ink onto Somerset Velvet Enhanced paper. This paper is an archival quality watercolor paper specially coated to keep inkjets pigments on the surface, thereby creating an image that is archivally stable, yet vibrant and true to the original.

Sue's Fine Art Prints are made using Fine Art Trade Guild standard equipment, inks and paper. Tests have shown that the colours will last 70 - 80 years and in some cases even longer. Giclee prints are well accepted in museums and galleries throughout the world. They are a highly collectible, well established medium in the fine-art community.

Online Shopping and Payment
Payment is by PayPal allowing you to pay with all major credit cards or debit cards. An email will be sent ot you after purchasing and your prints will be sent to you when payment is received.

Delivery
Standard delivery is by First Class Post and is charged as follows within the UK:

Postage for 1 print: £4.50, then 50p for every additional print.

Delivery outside the UK will be by Air Mail, please contact me for estimate.

Returns
I am sure you will be happy with your limited edition print, but if in the event you are dissatisfied please return your unwanted items within 28 days of purchase in perfect unused condition and I will give you a full refund or exchange. Refunds will be credited to the original method of payment. Once the items have been refunded you will receive a confirmation from PayPal. If the items are being exchanged the replacement prints will be dispatched with 10 working days.

If your prints are faulty please contact me immediately.